1. Real-Time Inventory Levels at BrocksPerformance.com
How many companies certify and guarantee their inventory accuracy? Brock’s Performance has invested in one of the top inventory warehouse management systems on the market and can guarantee with 99.99% accuracy that if we say we have it in stock, then we have it in stock. If we are wrong, we will offer a 10% discount on the item. Just another reason to shop BrocksPerformance.com
2. Same Day Shipping
Brock’s Performance ships all ‘in stock’ orders, placed by 2PM EST, the same day we receive them (excluding weekends and holidays.) We understand the importance of fast turnaround times, and our mission critical distribution software supports our goals. Our Dayton, Ohio distribution center can reach 70% of the US population in 3 shipping days or less.
3. Best In Class Technology
Designed for the unique needs of all of our valued clients, Brock’s Performance has invested in 21st century technology that offers our clients the information they need when they need it, 24/7.
- Unique shopping experience based on your user id
- View all your orders from one screen
- Real time order status
- Email confirmations for order placement and order shipping
- Product Reviews
- Downloadable instructions
- Knowledge Base/FAQs
4. Security and Privacy
Your information is secure at Brock’s Performance. We go to great lengths to keep your financial information private and secure by employing industry-standard encryption technologies when transferring and receiving data. We have the appropriate security measures in place in our physical facility to protect against the loss, misuse or alteration of information that we have collected. Brock’s Performance is committed to protecting your privacy.
5. Our Commitment to the 100% Perfect Order
Only about 80% of the orders shipped yearly in the US are perfect and over 11% are not delivered on time. At Brock’s Performance we understand that stock outs, delayed shipments, and damaged merchandise are expensive and a source of customer disappointment. Utilizing state of the art barcode technology, we are able to meet our performance goals and deliver the perfect order.
6. Technical Customer Assistance
We do so much more than simply sell you performance accessories. We provide you with expert advice on how to properly use, install and care for everything we sell, and will continue to do so throughout the life of your bike. From our information rich FAQs to our online Brock’s Forum to in-depth product details on each item, we provide the most comprehensive product information available. If you are unable to locate the information you need, we have a staff of knowledgeable customer service professionals that can assist.