Scope of Policy
4064 E. Patterson Rd
Dayton, Ohio 45430
and how we protect your privacy. We won’t let you down!
Essential information we collect
In operating our store, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our store. For example, this might include time-stamp, the last page or product you visited, the indication that you logged in. We do that in order to:
- remember who you are after you log in so that you do not need to authenticate at each click;
- monitor if our website is running with the high performance we are dedicated to providing;
- let you browse between products without having to start back from the home page at each click;
- remember if you put something in your shopping cart before you decide to checkout; and
- control that your data is processed securely.
Order information you expressly provide
If you buy something from our store, we will need more specific information about you. To fully process your order and ship the merchandise you selected, we need your personal data such as your first and last name, your email address and your shipping and billing address. We also use your contact and order information to send you communication related to the processing of your order. We will ask you to provide this information in our “checkout page” before letting you finalize your purchase with the payment.
If you have started to buy one of our products, but have not completed the purchase, you may have provided partial information, such as your email. In that case, we might send you an email to remind you about your interest. If you are not comfortable in receiving further emails of this kind, we will give you a simple opportunity to opt-out. Your privacy means a lot to us and we will stop sending you these communications right away.
If you have completed a purchase, we will send you an email to ask you to review the product you bought. We want to be sure that whether you love your purchase or have a complaint, you can share your opinion with other customers.
We also use some specific information related to your visit, such as the timestamp of your visit, the page or the product you viewed, where you are coming from (if you came to our store because you clicked on an advertisement or you just opened our direct link). This is very similar to the “essential information,” but we use it to provide you with a personalized experience. The information on your visit provides us with insights on your interests and allows us to send you relevant communications. We capture this information through cookies, called a “beacon,” that we allow you to block.
Other uses of personal data
How do we process your information?
We use an external provider to run our store, BigCommerce. BigCommerce is based in the US and is a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class service and data protection. You can check its participation in the Privacy Shield here on the official site of The International Trade Administration (ITA), U.S. Department of Commerce. Through BigCommerce, we also use other, highly specialized external providers to provide the most competitive services. For example:
ASCTrac: BigCommerce exports Name, Bill To/Ship To Addresses, Phone Number, IP Address, Time Stamp and Email Address to ASCTrac, our WMS Warehouse Management Software, that will fulfill your order and transfer shipping detail back to BigCommerce.
Intuit Quick Books: Once the order is complete the same information will be transferred internally to our accounting software, Quick Books by Intuit.
Facebook: Using Facebook as well as other Site connection methods, we may utilize your personal data to better your individual Brock’s Performance experience. We take your privacy seriously and abide by all Facebook terms, policies and agreements. Your data is kept secure and no actions are taken on your behalf without prior permission.
Service Providers: Brock’s Performance works with various organizations and individuals to help provide the Services to you (“Service Providers”), such as website and data hosting companies and companies providing analytics information, like Google Analytics. The Companies need to engage such third-party Service Providers to help us operate, provide, and market the Services. These third parties have only limited access to your information and may use your information only to perform these tasks on our behalf. Information we share to our Service Providers may include both information you provide to us and information we collect about you, including personal data and information from data collection tools like cookies, web beacons, and log files.
- Payment: Our store is PCI-DSS compliant (a very strict industry standard with requirements for the security of credit card information), but we want to use accredited companies to process your credit card information. www.braintreepayments.com
- Shipping: We integrate with a number of shipping companies to fulfill your orders. www.UPS.com and www.Stamps.com
Partnering with highly specialized external companies allows us to focus on what we do best: selling great products.
How can you control your personal data?
If you are one of our customers who is in the EU, and we are specifically selling our products to the Member State where you are located, you have specific rights that we are honored to enforce without undue delay: Access, Correct, Erasure, Port, Object. If you cannot exercise your choice on your account page or if you do not have an account with us, please reach out to us, at the contact details at the bottom of this page. We will be more than happy to help.
How long do we keep your data?
We keep your data for as long as you have an account with us. We also keep some data for security investigation. Most importantly, we have specific obligations for fraud detection and tax reasons. Therefore, we might need to retain certain data even if you ask to delete it.
Do we have any legal obligations when handling your data?
Many. We might need to share your personal information to comply with applicable legal obligations such as tax reporting, customs regulations for exporting and fraud prevention.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at any time by signing into their account and going to the ‘Edit Profile’ page.
Children’s Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
We have taken the necessary steps to ensure that we are compliant with the CAN-SPAM Act of 2003 by never sending out misleading information.
Who can you reach out to for privacy matters?
You can contact our Data Protection Officer here:
GDPR Compliance Officer
4064 E. Patterson Rd
Dayton, Ohio 45430
Do you need to lodge a complaint?
If you have any privacy complaint, you have the right to lodge a complaint with our supervisory authority: Privacy@BrocksPerformance.com
What is the GDPR?
The GDPR, or the General Data Protection Regulation, is a legal regulation that oversees the gathering, care, and storage of the personal data of individuals within the European Union and went into effect on May 25, 2018.
What’s in it for me?
The new update makes the care of your data more transparent and flexible. You will have access to the data we store upon your request, and you can even ask to have your information deleted from our records.
What are Cookies?
Cookies are small, harmless files we store in your computer every time you visit our sites. They are designed to keep track of the links you visit on BrocksPerformance.com, helping us give you the most suited content when browsing our website.
What happens to my account if I opt out of the GDPR?
If you wish your data to be deleted from our records, you will no longer be able to use your Brocks Performance user account for purchasing or looking up previous orders.
Is Brock’s Performance sharing or selling my data to anyone else?
No. We only use your data for Brock’s Performance-related content.
Is my privacy safe?
Absolutely. We take pride in making sure your personal data is safe with us. We use encrypted cloud data storage systems. You also have 100% control over how you want your data to be taken care of.